Refund & Return Policy
Last Updated: September 3, 2026
Thank you for choosing Gloria Made. We want you to enjoy creating your Christian Nativity Beading Kit and we aim to make every order clear, secure, and straightforward.
This Refund & Return Policy explains our cancellation, return, refund, and exchange procedures.
1. European Union — 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 calendar days after you, or a person you designate, physically receive the goods, without having to provide a reason.
This statutory right takes priority over any shorter cancellation or return period stated elsewhere on our website.
To exercise your withdrawal right, contact us at:
Gloria Made
📧 gloriamadecustomers@outlook.com
Please include your order number and clearly state that you wish to withdraw from the purchase.
After notifying us, you must return the eligible goods without undue delay and, unless otherwise required by applicable law, no later than 14 calendar days after notifying us.
2. Condition of Returned Products
We ask that returned products are kept in their original condition.
For the Christian Nativity Beading Kit, this means:
- The kit should not have been used, assembled, or materially altered.
- Components should be retained and returned together with the kit.
- Original packaging should be preserved where reasonably possible.
- Items should not have been damaged through handling beyond what is reasonably necessary to inspect the product.
Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, or functioning, applicable law may permit a deduction for diminished value.
3. Upsells and Additional Items
Any optional upsell, add-on, bundle, accessory, or additional product purchased separately from the main product is treated as a separate purchase.
Gloria Made does not offer voluntary returns or refunds for upsells after the applicable statutory withdrawal period has expired, except where required by applicable law, including where an item is faulty, materially not as described, or incorrectly supplied.
Nothing in this section removes or limits any mandatory consumer rights that cannot legally be excluded.
If you purchase several products in one transaction, please carefully review your order summary before completing payment.
4. Refunds
Once an eligible return has been received and inspected, we will notify you whether the return has been accepted.
Where a refund is legally due, it will normally be issued to the original payment method used for the purchase.
For statutory withdrawals, applicable law determines the timing and amount of the refund. In general, the seller must reimburse payments received, including applicable standard delivery charges, subject to the legally permitted exceptions, and may withhold reimbursement until the goods have been returned or evidence of return has been provided.
We do not provide duplicate refunds or reimbursements through multiple payment channels.
5. Return Shipping Costs
For a voluntary or statutory return based solely on a change of mind, the customer is generally responsible for the direct cost of returning the goods, provided this responsibility was disclosed before purchase.
If the product is faulty, incorrectly supplied, or otherwise covered by a legal remedy requiring us to bear the cost, Gloria Made will arrange or reimburse the applicable return shipping as required by law.
6. Damaged, Defective, or Incorrect Products
Please contact us as soon as reasonably possible if you receive:
- A damaged product
- A defective product
- The wrong product
- A product missing material components
- A product that materially differs from the description provided at the time of purchase
Please email gloriamadecustomers@outlook.com and include your order number together with clear photographs or other evidence that may help us investigate the issue.
We will review the situation and provide the appropriate remedy required under applicable consumer law.
For defective goods, statutory conformity rights apply independently of our voluntary return policy.
7. Order Cancellation
We recommend contacting us as soon as possible if you change your mind after placing an order.
You may request cancellation before your order has entered fulfillment. Because orders may be transmitted to our fulfillment partner shortly after purchase, we cannot guarantee that a cancellation request received after processing has started can be stopped.
If cancellation is no longer possible because the order has entered fulfillment or dispatch, you may still have the statutory rights available to you under applicable consumer law.
To request cancellation, email:
gloriamadecustomers@outlook.com
Please include your order number.
8. Delivery Problems
If your order appears delayed, lost, or incorrectly delivered, please contact Gloria Made before initiating a payment dispute.
We will investigate the shipment using the available order, fulfillment, tracking, and carrier information.
Where Gloria Made is responsible for the shipment, we remain responsible for the goods during transit until the applicable point at which risk passes under law.
For orders marked as delivered, we may ask you to check with household members, neighbours, building reception, or other delivery locations and to provide relevant information so that the carrier can be contacted where necessary.
9. Chargebacks and Payment Disputes
We ask customers to contact us first before filing a chargeback or payment dispute so that we have an opportunity to resolve the issue.
A chargeback does not create an additional refund entitlement where the transaction has already been refunded or otherwise resolved.
Where a payment dispute is opened, Gloria Made may provide the payment provider with relevant transaction information, including order details, payment records, delivery information, tracking records, customer communications, and other evidence reasonably necessary to respond to the dispute.
We will not attempt to prevent a customer from exercising any right available under applicable law.
10. How to Contact Us
For all refund, return, cancellation, delivery, or order-related questions:
Gloria Made
📧 gloriamadecustomers@outlook.com
We aim to respond to customer enquiries within 24–48 business hours.